Service Schedule
Schedule B – Website Design & Website Updates
This Schedule applies specifically to website design, website redesign, landing page, website update and website-related creative services provided by Little Moo Media. It should be read together with the Master Terms & Conditions, which establish the core contractual framework governing services provided by Little Moo Media.
Where a Client purchases website design, website redesign, landing page design, website update or website-related creative services from Little Moo Media, the provisions contained within this Schedule will apply in addition to the Master Terms.
Little Moo Limited is registered in England and Wales under company number 16986790. Registered office: Radcliffe House, Blenheim Court, Solihull, England, B91 2AA. ICO registration: ZC168766.
Contents
- Scope of Services
- Website Design Process
- Client Responsibilities
- Content Provision
- Website Copy and Content Accuracy
- Revisions
- Third-Party Software, Plugins and Tools
- Browser and Device Compatibility
- Website Testing and Approval
- Website Launch
- Post-Launch Changes and Website Updates
- Search Engine Optimisation
- Security and Website Operation
- Client Modifications
- Third-Party Integrations
- Domain Names and DNS
- Email Services
- Website Performance
- Legal Compliance
- Backups and Recovery
- Portfolio Use and Website Credit
1. Scope of Services
This Schedule applies to website design, website redesign, landing page design, agreed website updates and website-related creative services provided by Little Moo Media.
Such services may include, but are not limited to, website layout design, user interface design, page creation, content layout, WordPress website setup or configuration, landing page creation, website refreshes, small content changes, visual updates, basic on-page structure and agreed website-related creative support.
The exact services to be delivered will be defined within the relevant proposal, quotation, statement of work, project agreement or invoice issued to the Client.
All services are provided based on the scope, deliverables and timelines agreed within the relevant project documentation. Work requested outside the agreed scope may require additional fees, revised timelines or a separate agreement.
Little Moo Media does not provide hosting infrastructure, email hosting, domain registration, general IT support or hosting maintenance as part of this Schedule unless such services are expressly agreed in writing through a separate group service or third-party arrangement.
2. Website Design Process
Website projects typically involve a structured process including project briefing, content review, design planning, layout development, page build, content implementation, review, testing and launch preparation.
Little Moo Media will develop the website based on the information, materials and direction provided by the Client together with professional judgement regarding layout, design structure, usability and website presentation.
The process may involve wireframing, page structure planning, visual design, content layout, image placement, WordPress configuration, styling, responsive layout checks and final refinements.
Project timelines may vary depending on the complexity of the work, the responsiveness of the Client, the availability of required materials and any third-party dependencies.
3. Client Responsibilities
The Client is responsible for providing all materials, access credentials, content, images, branding assets, project information and approvals reasonably required to complete the website project.
This may include, but is not limited to, website copy, images, logos, brand guidelines, product or service information, contact details, login credentials, domain access, existing website access and third-party service details.
The Client agrees to provide feedback, approvals and project information within a reasonable timeframe in order to allow the project to progress efficiently.
Delays in providing required materials, credentials or approvals may result in project delays for which Little Moo Media cannot be held responsible.
The Client remains responsible for ensuring that all supplied information is accurate, lawful, complete and suitable for publication.
4. Content Provision
Unless otherwise agreed in writing, the Client is responsible for supplying all website content including written text, images, branding materials, product information, service information, policies, legal wording and other content required for the website.
Where Little Moo Media provides copywriting, content editing or content structure support, this will be set out within the agreed project scope.
Little Moo Media does not guarantee the accuracy, legality or completeness of content supplied by the Client.
The Client warrants that all supplied materials are owned by the Client or used with appropriate permission.
The Client is responsible for checking all website content before approval and launch.
5. Website Copy and Content Accuracy
The Client is responsible for reviewing and approving all website copy, claims, contact details, pricing, product information, service descriptions, legal wording, images and factual information before publication.
Little Moo Media may assist with wording, structure, layout and presentation, but the Client remains responsible for confirming that the final content is accurate, lawful and appropriate for their business.
Little Moo Media shall not be responsible for inaccurate, unlawful, outdated, misleading or incomplete information supplied or approved by the Client.
Any content corrections requested after approval or launch may be treated as additional work unless included within the agreed project scope.
6. Revisions
The number of revisions included within a website project will be defined within the relevant proposal, quotation, statement of work or project agreement issued to the Client.
Revisions refer to reasonable design adjustments, content layout changes or minor amendments to an existing design or page structure based on Client feedback.
Revisions do not include substantial changes to the design direction, new page layouts, new functionality, additional pages, new integrations, major content rewrites or changes to the original project brief unless expressly included within the agreed scope.
Where revision requests exceed the agreed revision allowance, Little Moo Media reserves the right to apply additional charges or issue a revised quotation before continuing with further work.
7. Third-Party Software, Plugins and Tools
Websites delivered by Little Moo Media may incorporate or rely upon third-party software, plugins, themes, frameworks, content management systems, form tools, analytics tools, payment gateways or other integrations required for the website to function.
Little Moo Media does not control the development, pricing, security, compatibility or long-term availability of third-party software or tools.
Where third-party licences, subscriptions or accounts are required, the Client is responsible for maintaining those licences, subscriptions or accounts unless otherwise expressly agreed in writing.
Little Moo Media shall not be responsible for errors, outages, discontinued features, price changes, compatibility issues, security issues or service interruptions caused by third-party software or providers outside Little Moo Media’s direct control.
8. Browser and Device Compatibility
Little Moo Media will take reasonable steps to ensure that websites are designed to work across modern web browsers and common device sizes.
Reasonable compatibility checks may include current versions of Chrome, Safari, Firefox and Edge, together with common desktop, tablet and mobile screen sizes.
Compatibility with outdated browsers, unsupported devices, unusual screen sizes, older operating systems, assistive software configurations or legacy software cannot be guaranteed unless expressly agreed in writing.
The Client acknowledges that websites may appear slightly different across browsers, devices and operating systems due to differences in rendering, fonts, screen sizes and software behaviour.
9. Website Testing and Approval
Before launch, the Client will normally be given the opportunity to review and test the website.
The Client is responsible for checking content accuracy, layout, links, forms, functionality, contact details, legal information and general presentation prior to approving the website for launch.
Once the website has been approved for launch, Little Moo Media shall not be responsible for errors present within the approved website.
Any corrections, changes or additional work requested after approval or launch may be treated as additional work unless included within the agreed project scope.
10. Website Launch
Website launch occurs once the website is deployed to a live environment, published publicly, made accessible through a domain name or otherwise made available for public use.
The timing of launch may depend on Client approvals, hosting configuration, domain configuration, third-party systems, DNS propagation and other dependencies outside Little Moo Media’s direct control.
Little Moo Media will take reasonable steps to support the launch process where launch support is included within the agreed project scope.
Little Moo Media shall not be responsible for delays, errors or interruptions caused by domain providers, DNS settings, hosting providers, third-party services or Client-managed systems outside Little Moo Media’s direct control.
11. Post-Launch Changes and Website Updates
Any modifications requested after website launch may be treated as additional work unless included within the agreed project scope or an agreed website update arrangement.
Agreed website updates may include small content changes, text amendments, image swaps, minor layout adjustments, page updates or other agreed website support tasks.
Website updates do not include hosting infrastructure management, email hosting, general IT support, major redesigns, new functionality, complex troubleshooting or third-party platform support unless expressly agreed in writing.
Little Moo Media reserves the right to quote separately for any post-launch work that falls outside the agreed scope.
12. Search Engine Optimisation
Basic on-page SEO configuration may be included where specified in the project scope.
This may include page titles, meta descriptions, heading structure, image alt text, internal linking suggestions or basic content structure where agreed.
Little Moo Media does not guarantee search engine rankings, indexing results, website traffic levels, enquiry volumes, sales, conversions or any specific commercial outcome.
Ongoing SEO strategy, technical SEO, content marketing, link building or search performance management is not included unless expressly agreed in writing.
13. Security and Website Operation
Little Moo Media will take reasonable steps to configure websites appropriately at the time of delivery where such configuration is included within the agreed project scope.
Ongoing website security depends on hosting configuration, software updates, plugin management, password security, user access, third-party services and proper maintenance practices.
Unless expressly agreed in writing, the Client is responsible for ensuring that the website is properly maintained after delivery or launch.
Little Moo Media shall not be responsible for security issues, malware, downtime, data loss, unauthorised access or website disruption caused by third-party hosting providers, outdated software, Client modifications, weak passwords, unsupported plugins or third-party systems outside Little Moo Media’s direct control.
14. Client Modifications
Once a website has been delivered, the Client may make changes or modifications to the website where they have suitable access and permissions.
Little Moo Media shall not be responsible for issues, errors, broken layouts, security vulnerabilities, lost content, performance issues or compatibility problems arising from changes made by the Client or third parties after delivery or launch.
Where Little Moo Media is asked to repair, investigate or correct issues caused by Client or third-party modifications, such work may be treated as additional paid work.
15. Third-Party Integrations
Websites may include integrations with third-party services such as payment gateways, analytics tools, booking systems, forms, marketing platforms, embedded feeds, CRM tools or other external services.
Little Moo Media does not control the operation, availability, pricing, data practices, approval process or long-term compatibility of such services.
The Client is responsible for maintaining any third-party accounts, subscriptions, API keys, payment provider accounts, platform approvals or credentials unless otherwise expressly agreed in writing.
Little Moo Media shall not be responsible for disruption, failed transactions, failed form submissions, data issues, service outages or compatibility issues caused by third-party integrations outside its direct control.
16. Domain Names and DNS
Where a website requires a domain name, the Client is responsible for registering, maintaining, renewing and retaining control of the domain unless otherwise expressly agreed in writing.
Little Moo Media may provide guidance or support with domain settings where included within the agreed project scope, but responsibility for ownership, renewal and access remains with the Client unless expressly agreed otherwise.
Little Moo Media shall not be responsible for domain expiry, DNS errors, loss of domain access, transfer delays, propagation delays or service disruption arising from domain management outside the agreed scope of services.
17. Email Services
Website design services do not include email hosting, mailbox support, email deliverability support or Microsoft 365/Google Workspace management unless expressly stated within the agreed project scope.
Little Moo Media shall not be responsible for the operation, reliability, security, deliverability or configuration of email services provided by third-party providers.
Where email-related support is requested and falls outside the agreed website project scope, Little Moo Media may decline the request or provide a separate quotation.
18. Website Performance
Website performance may be influenced by hosting environment, installed plugins, media files, content size, third-party scripts, tracking tools, themes, caching, device type, internet connection and other technical factors.
Little Moo Media will take reasonable steps to build websites in a considered and appropriate manner within the agreed scope.
Little Moo Media does not guarantee page speed scores, Core Web Vitals scores, performance grades, search engine performance or identical performance across all devices and environments.
Additional performance optimisation may be treated as separate work unless expressly included within the agreed project scope.
19. Legal Compliance
The Client is responsible for ensuring that the website and its content comply with applicable laws, regulations and industry requirements.
This may include, but is not limited to, data protection, privacy, cookie consent, e-commerce regulations, consumer information, advertising rules, accessibility requirements, sector-specific requirements and legal notices.
Little Moo Media does not provide legal advice and does not guarantee legal compliance unless such services have been expressly agreed in writing with advice from an appropriately qualified legal professional.
The Client is responsible for obtaining legal advice where needed and for approving all legal wording, policies and compliance-related content before publication.
20. Backups and Recovery
Unless expressly agreed in writing, the Client is responsible for ensuring that website files, databases, content and related materials are backed up after delivery or launch.
Backups may be provided by the Client’s hosting provider, a third-party tool or another external service depending on the website setup.
Little Moo Media shall not be responsible for data loss, restoration failures, backup failures or unrecoverable website content arising from third-party hosting environments, third-party tools, Client actions or systems outside Little Moo Media’s direct control.
Where Little Moo Media is asked to assist with backup restoration, data recovery or investigation of website loss, such work may be treated as additional paid work unless included within an agreed scope.
21. Portfolio Use and Website Credit
Little Moo Media reserves the right to showcase completed website design, website redesign and website-related work within its portfolio, website, social media, case studies and marketing materials unless otherwise agreed in writing.
Where Little Moo Media provides website design, website redesign or website-related services, Little Moo Media reserves the right to include a design or development credit within the website.
This credit may appear within the website footer and may include a reference or hyperlink to the Little Moo Media website.
The Client agrees that such credit shall remain visible on the website for as long as the website remains live unless otherwise agreed in writing.
Where the Client requests removal of the attribution credit, Little Moo Media reserves the right to charge a credit removal fee which may be up to twenty-five percent (25%) of the total website design or website-related project fee.
Little Moo Media will not knowingly publish confidential information or commercially sensitive project information without appropriate permission.
Where a project is confidential, under embargo or subject to agreed restrictions, the Client must notify Little Moo Media in writing before the project begins or before final approval is given.