Privacy Policy

Contents

1. Data Controller
2. Personal Data We Collect
3. How Personal Data Is Collected
4. Website Log Data
5. Security Monitoring and Abuse Prevention
6. Analytics and Tracking Technologies
7. How Personal Data Is Used
8. Legal Basis for Processing
9. Sharing Personal Data
10. Service Providers and Data Processors
11. Client Data Processed During Services
12. International Data Transfers
13. Data Retention
14. Data Security
15. Individual Rights
16. Complaints
17. Children’s Information
18. Cookies
19. Changes to This Policy
20. Contact Information

1. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for personal data collected through this website and through Little Moo Media services is:

Little Moo Limited
Company number: 16986790
Registered office: Radcliffe House, Blenheim Court, Solihull, England, B91 2AA
ICO registration: ZC168766
Email: privacy@littlemoogroup.com

Little Moo Media is part of Little Moo Group, a trading style of Little Moo Limited.

As the data controller, Little Moo Limited determines the purposes for which personal data is collected and the manner in which that personal data is processed.

2. Personal Data We Collect

Personal data refers to information relating to an identifiable individual.

Little Moo Media may collect personal data when individuals communicate with Little Moo Media, submit enquiries, request quotations, complete website forms, purchase services or engage Little Moo Media for creative studio work.

Personal data collected may include:

• names;
• email addresses;
• telephone numbers;
• business names;
• business contact information;
• website addresses;
• project enquiry details;
• quotation request information;
• billing and payment information;
• communication records;
• information supplied for project delivery;
• and any other details voluntarily supplied during communications with Little Moo Media.

3. How Personal Data Is Collected

Personal data may be collected directly from individuals when they:

• submit information through website enquiry forms;
• request quotations;
• contact Little Moo Media by email, telephone, message or website form;
• communicate through social media or other business channels;
• purchase services;
• provide information needed for project delivery;
• or otherwise interact with Little Moo Media.

Information may also be collected when clients engage Little Moo Media to provide services and supply information necessary for the performance of those services.

4. Website Log Data

When individuals access the website, certain technical information may be recorded automatically by website servers, security tools, analytics tools or website systems.

This may include IP addresses, browser types, operating systems, referring pages, timestamps, device information and similar technical data relating to website access.

This information may be used for website administration, security monitoring, technical troubleshooting, abuse prevention and analysis of website performance.

5. Security Monitoring and Abuse Prevention

Little Moo Media may monitor website activity, server logs and form submissions for the purpose of detecting spam, malicious activity, automated attacks, unauthorised access attempts or other abusive behaviour directed toward the website or business.

Where suspicious or abusive activity is detected, relevant technical data may be retained for security investigation, fraud prevention or the protection of the website and associated systems.

Information collected for security purposes may include IP addresses, browser information, timestamps, submitted content and other technical information where necessary to investigate misuse of the website.

6. Analytics and Tracking Technologies

The website may use analytics tools or similar technologies to understand how visitors interact with the website and to analyse website traffic.

Analytics tools may collect information regarding page visits, navigation patterns, device types, general usage behaviour and similar website interaction data.

The purpose of analytics processing is to improve the usability, performance and effectiveness of the website.

Further information about cookies and similar technologies is provided in the Cookie Policy.

7. How Personal Data Is Used

Personal data collected by Little Moo Media may be used to:

• respond to enquiries;
• provide quotations;
• communicate with individuals and clients;
• provide services requested by clients;
• manage projects and service delivery;
• create, update or deliver agreed creative work;
• process invoices and payments;
• maintain business and accounting records;
• manage client relationships;
• improve website performance and usability;
• monitor website security;
• prevent spam, misuse or unlawful activity;
• comply with legal, regulatory or accounting obligations;
• and protect the legitimate interests of Little Moo Media and Little Moo Limited.

8. Legal Basis for Processing

Personal data is processed only where a lawful basis exists under applicable data protection legislation.

The lawful bases relied upon may include:

• performance of a contract with the individual or client;
• steps taken before entering into a contract, such as responding to enquiries or preparing quotations;
• legitimate business interests pursued by Little Moo Media or Little Moo Limited;
• compliance with legal obligations;
• and consent where required by law.

Where consent is relied upon, individuals may withdraw consent at any time.

9. Sharing Personal Data

Little Moo Media does not sell personal data to third parties.

Personal information may be shared only where necessary to operate the business, provide services requested by individuals, deliver client projects, comply with legal obligations or protect legitimate business interests.

Personal data may be shared with trusted service providers, professional advisers, payment providers, accounting providers, website service providers, software platforms or other suppliers where necessary for business operations.

Personal data may also be shared where required by law, regulation, legal process, court order or public authority request.

10. Service Providers and Data Processors

Little Moo Media may use trusted third-party service providers to support the operation of the website and the delivery of services.

These providers may include website providers, hosting providers used for the website itself, cloud storage providers, analytics platforms, communication systems, form providers, payment processors, accounting systems, customer management systems, design tools, project management tools and other technical or professional providers required for business operations.

Where personal data is processed by third-party providers, Little Moo Media takes reasonable steps to ensure that appropriate safeguards are in place to protect personal data.

11. Client Data Processed During Services

During the provision of services, Little Moo Media may process personal data on behalf of clients where such information is supplied by the client for the purpose of delivering creative studio services.

This may include personal data contained within website content, customer testimonials, staff profiles, contact details, design materials, social media content, print-ready artwork, forms, project documents or other materials supplied by the client.

In these circumstances, the client may remain the data controller responsible for determining the purposes and lawful basis for processing the personal data. Little Moo Media may act as a data processor and process such data solely for the purpose of delivering the requested services.

Clients are responsible for ensuring that they have the legal authority to provide personal data to Little Moo Media and that such processing complies with applicable data protection legislation.

Where required, the parties may enter into a separate data processing agreement.

12. International Data Transfers

In certain circumstances, personal data may be processed using technology, software platforms or service providers located outside the United Kingdom.

Where such transfers occur, Little Moo Media will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation.

13. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, to provide services, to maintain business records, to respond to enquiries, to comply with legal, regulatory, tax or accounting obligations, or to protect legitimate business interests.

Retention periods may vary depending on the type of data, the purpose of processing, contractual requirements, legal obligations and the nature of the relationship with the individual or client.

When personal data is no longer required, it will be deleted, anonymised or securely archived where appropriate.

14. Data Security

Little Moo Media takes appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, disclosure, alteration or loss.

Security measures may include access controls, password protection, secure systems, data minimisation, staff awareness, software security measures, backups where appropriate and use of trusted service providers.

No method of data transmission or electronic storage is completely secure. Little Moo Media cannot guarantee absolute security of personal data transmitted online.

15. Individual Rights

Individuals may have the right to:

• request access to their personal data;
• request correction of inaccurate personal data;
• request deletion of personal data;
• request restriction of processing;
• object to processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• and lodge a complaint with the Information Commissioner’s Office.

Little Moo Media will normally respond to valid data protection requests within one month, subject to any lawful extensions or exemptions that may apply.

Requests concerning personal data should be sent to:

privacy@littlemoogroup.com

16. Complaints

Individuals who believe their personal data has been processed in a manner that does not comply with applicable data protection legislation may contact Little Moo Media using the details in this Privacy Policy.

Individuals also have the right to lodge a complaint with the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk

17. Children’s Information

The Little Moo Media website is not directed toward children and Little Moo Media does not knowingly collect personal information from children under the age of thirteen.

The services described on this website are intended for business, professional or commercial purposes.

If Little Moo Media becomes aware that personal data relating to a child has been submitted without appropriate permission, reasonable steps will be taken to delete that information where required.

18. Cookies

The website may use cookies and similar technologies to improve website functionality, analyse website usage and support website performance.

Further information regarding cookies is provided in the Little Moo Media Cookie Policy.

19. Changes to This Policy

Little Moo Media may update this Privacy Policy from time to time in order to reflect changes in legal requirements, technology, business practices or website functionality.

Updated versions will be published on this website and will apply from the date of publication unless stated otherwise.

Users should check this page periodically to ensure they understand the policy that applies at the time of use.

20. Contact Information

Questions relating to this Privacy Policy or requests concerning personal data may be directed to:

Little Moo Limited
Little Moo Media / Little Moo Group
Radcliffe House, Blenheim Court, Solihull, England, B91 2AA
Email: privacy@littlemoogroup.com
General contact: contact@littlemoogroup.com