Service Schedule
Schedule C – Social Media Design
This Schedule applies specifically to social media design, content visuals, post templates, campaign graphics and related creative design services provided by Little Moo Media. It should be read together with the Master Terms & Conditions, which establish the core contractual framework governing services provided by Little Moo Media.
Where a Client purchases social media design, social media graphics, content visuals, post templates or campaign design services from Little Moo Media, the provisions contained within this Schedule will apply in addition to the Master Terms.
Little Moo Limited is registered in England and Wales under company number 16986790. Registered office: Radcliffe House, Blenheim Court, Solihull, England, B91 2AA. ICO registration: ZC168766.
Contents
- Scope of Services
- Social Media Design Process
- Client Responsibilities
- Content, Copy and Information Supplied by the Client
- Platform Requirements and Size Variations
- Revisions and Amendments
- Approval of Social Media Assets
- Posting, Scheduling and Account Access
- Monthly or Recurring Design Support
- Campaign Graphics
- Templates and Editable Files
- Third-Party Platforms
- Performance, Engagement and Results
- Legal and Regulatory Responsibility
- Portfolio Use
1. Scope of Services
This Schedule applies to social media design and related creative services provided by Little Moo Media.
Such services may include, but are not limited to, social media graphics, post designs, story graphics, cover images, profile graphics, campaign visuals, promotional graphics, content templates, branded content layouts, launch graphics and other visual assets intended for use on social media platforms.
The specific services to be delivered will be defined within the relevant proposal, quotation, statement of work, project agreement or invoice issued to the Client.
All services are provided based on the scope, deliverables and timelines agreed within the relevant project documentation. Work requested outside the agreed scope may require additional fees, revised timelines or a separate agreement.
Little Moo Media provides social media design and creative visual support only unless otherwise expressly agreed in writing. Social media account management, posting, scheduling, advertising management, community management, paid advertising strategy, influencer management or response handling are not included unless expressly stated within the agreed scope.
2. Social Media Design Process
Social media design projects typically involve briefing, content review, design planning, creative layout, asset production, review, refinement and final delivery.
Little Moo Media will develop social media visuals based on the Client’s brand, supplied content, campaign aims, preferred style and any agreed creative direction.
The design process may involve layout creation, brand styling, typography, image selection, visual consistency checks, format preparation and export of final assets.
Project timelines may vary depending on the volume of assets required, the responsiveness of the Client, the availability of required materials and the complexity of the agreed campaign or content set.
3. Client Responsibilities
The Client is responsible for providing all information, content, brand assets, campaign details, images, wording and approvals reasonably required for the delivery of the social media design services.
This may include, but is not limited to, logos, brand colours, fonts, campaign wording, offers, dates, prices, product details, service information, photography, account handles, hashtags, preferred calls to action and any platform-specific requirements.
The Client agrees to provide feedback, approvals and project information within a reasonable timeframe in order to allow the work to progress efficiently.
Delays in providing required materials or approvals may result in project delays for which Little Moo Media cannot be held responsible.
The Client remains responsible for ensuring that all supplied content is accurate, lawful, complete and suitable for publication.
4. Content, Copy and Information Supplied by the Client
Unless otherwise agreed in writing, the Client is responsible for supplying the wording, information, claims, offers, dates, prices and details required for social media graphics.
Where Little Moo Media assists with wording, captions, content structure or visual messaging, this will be set out within the agreed project scope.
Little Moo Media does not guarantee the accuracy, legality, suitability or completeness of content supplied by the Client.
The Client warrants that all supplied materials, including images, logos, text, product information, testimonials, claims and promotional details, are owned by the Client or used with appropriate permission.
The Client is responsible for checking all social media content before approval, publication or use.
5. Platform Requirements and Size Variations
Social media platforms may require different image sizes, aspect ratios, file formats or technical specifications.
Little Moo Media will prepare assets in the sizes and formats agreed within the project scope.
Unless otherwise agreed, additional platform versions, resized artwork, alternative aspect ratios, animated versions, carousel variations, story versions or campaign adaptations may be treated as additional work.
The Client acknowledges that social media platforms may crop, compress, resize or display assets differently across devices, apps and platform updates.
Little Moo Media shall not be responsible for cropping, compression, layout changes, upload issues, platform display changes or reduced image quality caused by social media platforms outside Little Moo Media’s direct control.
6. Revisions and Amendments
The number of revisions included within a social media design project will be defined within the relevant proposal, quotation, statement of work or project agreement issued to the Client.
Revisions refer to reasonable modifications or adjustments to an existing social media design based on Client feedback.
Revisions do not include substantial changes to the creative direction, new campaign concepts, new content sets, additional formats, new copywriting, extra graphics, additional platform sizes or changes to the original brief unless expressly included within the agreed scope.
Where revision requests exceed the agreed revision allowance, Little Moo Media reserves the right to apply additional charges or issue a revised quotation before continuing with further work.
7. Approval of Social Media Assets
Before final social media assets are delivered, scheduled or prepared for use, the Client will normally be provided with proofs, previews or draft versions for review and approval.
It is the responsibility of the Client to carefully review all social media assets prior to approval.
This includes checking spelling, grammar, images, prices, dates, offers, disclaimers, claims, contact details, hashtags, handles, platform suitability and any other information included within the design.
Once assets have been approved, Little Moo Media shall not be responsible for errors present within the approved design.
Any correction, re-export, redesign or amended social media asset required after approval may be treated as additional work.
8. Posting, Scheduling and Account Access
Social media design services do not include posting, scheduling, account management, inbox monitoring, comment replies, paid advertising management or ongoing community management unless expressly stated within the agreed project scope.
Where posting or scheduling support is expressly agreed, the Client is responsible for providing any required account access, permissions, platform approvals, login details, two-factor authentication assistance or third-party scheduling tool access.
Little Moo Media shall not be responsible for missed posting times, failed uploads, platform restrictions, account suspensions, rejected posts, scheduling tool errors or social media platform issues outside Little Moo Media’s direct control.
The Client remains responsible for the content published on their social media accounts unless otherwise expressly agreed in writing.
9. Monthly or Recurring Design Support
Where social media design is provided on a monthly, retainer or recurring support basis, the number of graphics, templates, design tasks, revision rounds and turnaround times will be defined within the relevant proposal, quotation, statement of work or service agreement.
Unused design time, unused graphics or unused support allowance may not roll over to future periods unless expressly agreed in writing.
Recurring social media design support does not include unlimited design work, urgent same-day work, full social media management, paid advertising management, copywriting, photography, videography or content strategy unless expressly included within the agreed scope.
Little Moo Media may pause or suspend recurring social media design support where invoices remain unpaid, where required content is not supplied, or where the Client fails to provide approvals or communication within a reasonable timeframe.
10. Campaign Graphics
Where Little Moo Media is instructed to create campaign graphics, the Client is responsible for providing the campaign brief, dates, offer details, required wording, target audience, brand guidance and any legal or regulatory information that must appear within the assets.
Campaign graphics may include launch graphics, promotional graphics, seasonal graphics, event graphics, announcement graphics, advert visuals or campaign-specific content visuals.
Little Moo Media does not guarantee that campaign graphics will achieve a particular reach, engagement rate, conversion rate, enquiry volume, sales level or commercial result.
Any changes to campaign wording, offer details, dates or requirements after design work has started may be treated as additional work where they affect the agreed scope or require redesign.
11. Templates and Editable Files
Where social media templates or editable files are included within the agreed project scope, the formats, tools and level of editability will be confirmed within the relevant proposal or project documentation.
Unless expressly agreed in writing, Little Moo Media is not required to provide editable files, working files, source files or template files.
Editable files may include Canva templates, Adobe files, Figma files, layered artwork, editable layouts or other working documents.
Where editable templates are supplied, the Client is responsible for using them correctly and maintaining the quality, consistency and accuracy of any later edits.
Little Moo Media shall not be responsible for design issues, brand inconsistency, incorrect exports, layout damage, missing fonts, image replacement issues or misuse caused by Client or third-party edits to editable templates.
12. Third-Party Platforms
Social media assets may be created for use on third-party platforms including Facebook, Instagram, LinkedIn, TikTok, X, Pinterest, YouTube, Google Business Profile or other digital platforms.
Little Moo Media does not control the operation, rules, display behaviour, upload requirements, account policies, algorithm changes or availability of third-party platforms.
Little Moo Media shall not be responsible for platform restrictions, account issues, compression, rejected uploads, reduced reach, layout changes, cropping, display changes, account access problems or other matters caused by third-party platforms.
The Client is responsible for ensuring that their use of social media platforms complies with the terms, advertising rules and community standards of those platforms.
13. Performance, Engagement and Results
Little Moo Media provides creative design services and does not guarantee any specific level of social media performance.
Little Moo Media does not guarantee reach, impressions, engagement, followers, enquiries, conversions, sales, advertising performance, algorithmic visibility or any specific commercial outcome.
Social media performance may be influenced by factors outside Little Moo Media’s control, including platform algorithms, posting frequency, audience behaviour, advertising spend, account history, market conditions, content strategy, timing and business reputation.
Any comments, suggestions or guidance provided by Little Moo Media regarding social media presentation should not be treated as a guarantee of performance.
14. Legal and Regulatory Responsibility
The Client is responsible for ensuring that all social media content, campaign claims, promotional wording, testimonials, pricing, offers, regulated statements and published information comply with applicable laws, advertising rules, industry requirements and platform policies.
Little Moo Media does not provide legal, financial, medical, regulatory or advertising compliance advice unless expressly agreed in writing with advice from an appropriately qualified professional.
The Client is responsible for obtaining legal, regulatory or sector-specific advice where required.
The Client must not supply content that is unlawful, misleading, defamatory, discriminatory, infringing, offensive or otherwise unsuitable for publication.
Little Moo Media reserves the right to refuse to create, amend or publish designs that it reasonably considers unlawful, misleading, harmful, unethical, reputationally risky or inconsistent with professional standards.
15. Portfolio Use
Little Moo Media reserves the right to showcase completed social media graphics, campaign visuals and content design within its portfolio, website, social media, case studies and marketing materials unless otherwise agreed in writing.
Little Moo Media will not knowingly publish confidential information or commercially sensitive project information without appropriate permission.
Where a project is confidential, under embargo or subject to agreed restrictions, the Client must notify Little Moo Media in writing before the project begins or before final approval is given.